A customer care app for a leader in telecommunications
Creating a custom self-service app for A1 and its millions of customers across the region, including 7 different markets, wasn’t an easy task — but we love a good challenge.
- UX/UI design
- Android native development
- Middleware APIREST Interface
- iOS native development
- CMS development
- Integrations with external systems
- Quality assurance
App fit for a leader
With more than 24 million customers in the region, A1 needed a straightforward, bespoke customer-care platform that could save time and money while improving customer experience, all while being tailored to their complex demands.We achieved that by creating a Common Base Technology platform, which allowed us to “develop once, deploy many” — using the same codebase, we created a standard set of features that could be customized for individual markets. That meant having 7 apps as a finished product, but without the need to build them from the ground up every time.
We focused on giving our client an app that’s easily maintainable, improved upon customer feedback and upgraded, while also answering to real needs of our client’s customers. This meant providing full control over accounts and subscriptions, tariffs & pricing info, billing overview for both prepaid and postpaid customers, a shop finder, and data-driven personalized offers.
“With flexibility and localization requirements in mind, we decided to go with the modular code, so it can be easily adapted and maintained with new features to come. It was great defining app innovations together with the client, and directly influencing its functionality and implementation.”
Common Base Technology (CBT) platform
Enables several different apps to use one code base, increasing project cost efficiency.
Custom API change management
Gives A1 Telekom control of switching elements of the app without having to release an update.
Allows different feature sets for customers in different markets.
Atomic and molecular design
Optimises the UX/UI design phase and makes it easy to alter the white-label apps.
- kActive daily users
- Widget users
- Average rating, 38,000+ reviews
“Excellent quality of end product, never-ending flexibility and truly “all-in” approach to our project are just some of the things I appreciate about our ongoing work together.”