Clickable mobile prototype for a telco field staff app
A pioneer of AI-powered automated troubleshooting needed a prototype of a white-label mobile app for field support technicians. We focused on UX/UI design to create the clickable app prototype showcasing stellar customer experience.
- UX/UI design
- Business Analysis
- Project Management
- Tech Lead
Data-driven support - anywhere
Solvatio provides advanced telecom industry solutions that turn customer service touchpoints into a unified customer experience. Starting by mapping the user flows for each user story, we built the clickable prototype aimed at helping field technicians resolve issues in the simplest - and quickest - way possible, leveraging existing data and AI-generated suggestions.
The goal of the clickable prototype was to demonstrate the advantages of the company’s customer service platform solvatio x, an omnichannel solution for the telecom industry. The aim was to provide field technicians easy access to issue details and recommended actions, ultimately leading to improved efficiency and outstanding customer experience in customer support.
FEATURES DEVELOPED
Issue overview
The issue description included all the steps taken before it had been sent to the field technician.
Next best actions
User and AI-generated suggestions on how to solve the issue, with the option to search all actions.
Customer info
The prototype provided navigation to the location and all relevant customer details.
Support history
Details of other customer issues over the past 30 days and steps taken to resolve them.
